Returns & Refunds

We cannot accept perfume returns for safety reasons.

However, if your packaging is damaged or faulty we are happy to offer a replacement (please provide detailed photos and descriptions, and we will arrange a free return postage label).

Please contact us for any return queries at info@elixfragrance.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@elixfragrance.com.